Countrycare Animal Complex in Green Bay, Wisconsin

One month ago my little shih Tzu had a wellness check up with Dr. Heintz. I was the person that took her for this check up. During this check up Dr. Heintz recommended that three benign cysts be removed from our little shih tzu's back, she thought they were causing her discomfort. A few weeks later, My son dropped her off in the morning to have the procedure done - he was just the drop off person, not the decision maker; the decision had been made by myself and the Doctor earlier that month. I called in that morning to answer all check in procedures. Between my son and the young person checking her in they shaved hair from the three on her back and large fatty tumor on her chest. I picked her up later that day and what shocked to find that they had taken off all four. The three on the back were not as invasive as the one large one on the front. Emma is over 13 years old - I wish I would NOT have taken her advise on removing these. I have great guilt over agreeing to this. It was too hard on her at her age. In hindsight, I can't help but think what type of professional recommends this to be done on a 13 year old dog? I do hold the professional accountable for proceeding to take off all four. The talk I had with Dr. Heintz in her office about what to do should have superseded, or they should have called me to confirm. Why didn't they call me to confirm??? This is a life we are taking about here! Did the doctor not even remember that she was to only take off the three on Emma's back? They just cut away at wherever the young tech person had shaved her without question? I feel as though all they were interested in was making money off my little girl.